Ask the concierge to “walk me through it” — or “take me to the fine print” and watch it scroll.
Promotional rates come with eligibility rules. The concierge checks these with you in chat before you ever reach checkout — no forms, no surprises at the desk.
Fixed-date deals are tied to an event: the travel date is set, and sales close on a stated deadline. When they’re gone, they’re gone.
Open-dated deals are redeemable anytime inside their validity window (typically 18 months). Book at least 30 days ahead, and plan around blackout periods — the winter holidays (roughly December 20 – January 2) are blacked out on current deals. The concierge can check a specific week for you.
Need to move your trip? You can reschedule up to 7 days before travel at no charge, subject to availability inside your validity window.
Every getaway includes a 90-minute resort presentation, and attending is required to receive the promotional rate — it’s how these prices are funded. It’s a timeshare promotion: you’ll tour the property, hear the pitch, and the rest of your trip is yours. If your deal has a couples-together rule, both adults attend the same session.